Yes, ONCARES accepts insurance plans. Coverage details include the policy number, booklet information, care services covered, and payment amounts for these services.

ONCARES handles billing and expenses through e-transfer, cheque, or bank deposit. We are also in the process of enabling payments through our app for added convenience.

Yes, our recent customer satisfaction survey results are available on our website.

We source our caregivers through the online platform Indeed and select them after a thorough hiring process that includes background checks, interviews, and relevant qualification assessments.

For caregiver positions, we prioritize candidates with relevant education, necessary certifications, essential skills, and proven experience. We highly value individuals demonstrating compassion, empathy, reliability, strong communication abilities, and a commitment to providing high-quality care. A positive work ethic and a proactive approach to problem-solving are also essential qualities we look for.

Our caregiver hiring process includes thorough screenings and qualifications, such as TB tests, police vulnerable sector checks, Basic Life Support (BLS) certification, and relevant education in personal or nursing care.

Yes, all our caregivers are fully insured, offering them comprehensive protection and a range of company benefits.

The care plan for each client is individually tailored, taking into account the specific needs of the client and their family. This approach ensures a personalized care experience, with all necessary information and adjustments easily accessible through our dedicated app.

Our caregivers receive extensive training that exceeds industry standards, ensuring they possess both the foundational skills required for basic care and the educational qualifications necessary to practice. Additionally, we provide specialized training tailored to the unique needs of clients with specific conditions, further enhancing our commitment to delivering exceptional care.

The care plan for your loved one is developed by our qualified nurses or care manager, tailored specifically to the client’s unique needs. This collaborative process involves thorough consultation with both the client and their current care manager to ensure the plan is comprehensive, personalized, and aligned with their health objectives. Our approach guarantees that the care provided is both effective and reflective of the best possible health outcomes.

Typically, the caregiver assigned to a person's home may vary. This approach allows for a broad spectrum of expertise and availability, ensuring that care remains continuous and adaptable to the client's evolving needs.

If a regular caregiver is unavailable due to illness or unforeseen circumstances, we promptly provide a qualified backup Personal Support Worker (PSW) to ensure uninterrupted care. Our priority is to maintain consistent support, ensuring our clients always receive the attention and assistance they need.

Certainly. Ensuring the comfort and satisfaction of our clients is paramount. We understand that the compatibility between a caregiver and a client is crucial for providing the best care. Therefore, if your loved one feels that their current caregiver isn't the right fit for them, we take immediate steps to address the situation. This involves reassessing your loved one's needs and preferences to match them with another caregiver who is better suited to their personality, care requirements, and comfort level. Our goal is to ensure a harmonious and effective caregiving relationship that promotes both safety and well-being.

To report and handle complaints, please follow these steps:
Contact us by calling or directly emailing the senior manager.
We will acknowledge your complaint and begin the investigation.
A resolution will be provided after a thorough investigation.
A follow-up may occur to ensure your satisfaction with the resolution.

comprehensively. It serves as a central hub for managing both clients and caregivers, facilitating efficient assignment and scheduling of care services. With its GPS tracking feature, we can ensure caregivers are timely and accurately attending to their assigned visits, enhancing safety and reliability. This technology not only streamlines our operational processes but also supports the maintenance of high-quality care standards by allowing for real-time monitoring and communication.

When an emergency occurs, our first and foremost step is to call 911, ensuring the fastest possible response from emergency services to address the situation and guarantee the safety of both our clients and staff. This immediate action is crucial in handling emergencies effectively.

In addition to this immediate response, our staff undergoes comprehensive Basic Life Support (BLS) training. This training equips them with the essential skills to perform CPR, use an AED, and administer first aid in critical situations. This combination of preparedness and training ensures that we can provide immediate assistance while waiting for professional medical services to arrive, enhancing the safety and well-being of everyone involved.